You have the right to cancel a contract within a period of fourteen days without giving reasons. The period of cancellation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier firm, took possession of the goods.
In order to exercise your right to cancel, you must inform
by means of a clear statement (for example, letter or e-mail) to inform us of your decision to cancel the contract. To make the process as simple as possible you have the use of the enclosed sample cancellation form should you wish to use it.
In order to keep within the cancellation period, it is sufficient to send a notification of intent to exercise your right of cancellation before the end of the 14 day cancellation period.
Consequences of Cancellation
Should you cancel a purchase agreement we will refund all payments made including the cost of delivery (except for the additional costs resulting from choosing a different type of delivery than the most favourable standard delivery offered by ourselves) This will be returned within a period of fourteen days from the date on which the notice of cancellation of this contract is received by us. For such refunds we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise. In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proven that you have returned the goods, whichever is earlier.
Goods must be returned to us immediately or no later than fourteen days from the date on which you inform us of the cancellation of your purchase agreement. This deadline is respected should you send the goods before the end of the 14 day deadline.
Customers must bear the direct costs of returning the goods. In the case of goods which are oversized (for example, longbows, large targets), we will gladly provide you with a pick-up transport service or return postage label. The costs depend on size and weight and are between EUR 5 and EUR 50 within Austria.
Excluded from the right to return are custom-made parts, special orders, shortened arrows, custom strings (or cables) or any part produced to the customer's specification, as well as used dampers.
On receipt of the returned goods they will be checked for quality, content and functionality. Should there be a loss of value of the goods in any of these areas, due to mishandling of the goods by the customer, they will be charged for this loss in value.
For business customers cancellation is completely excluded.